Refund policy

Return & Refund Policy

At LEIDI Cosmetics, we want you to love your order. Due to the nature of our beauty products, all sales are final.

Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or swatched beauty products.

Please make sure you review your order carefully before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once we review your request, we will determine the appropriate resolution.

Refunds

If your order qualifies for a refund, you will be notified once your request has been approved. Approved refunds will be issued to the original payment method.

Please allow your bank or payment provider additional time to process the refund and reflect it in your account.

Order Changes & Cancellations

Because orders may begin processing shortly after they are placed, we cannot guarantee that cancellations or changes can be made after an order is submitted.

If you need to make a change, please contact us as soon as possible after placing your order.

Final Sale Items

All beauty products are considered final sale unless they arrive damaged, defective, or incorrect.

Thank you for understanding and for shopping with LEIDI Cosmetics. ♡